Terms and conditions
Terms and Conditions

All bookings must be made using CPD
All confirmation emails must be forwarded to the delegate accordingly
If necessary, a booking can be transferred to an alternative date with advance notice
Name changes (substitutions) can be made at any point after booking, by contacting: Training Tel: 01905 844420 / WorkforceSupport@worcschildrenfirst.org.uk

Invoices

Invoices are generated at the point of booking your training course / conference and this does not affect your terms and conditions / cancellation rights
Invoices will be sent via email to the main email address given, therefore it is essential that these emails are not sent to junk or spam folders
Further information regarding invoices, disputes and payment are detailed below

Cancellations
All cancellations must be made on CPD
If you wish to supply additional information in support of your cancellation, then please email the above.

No cancellation charge applied  When the cancellation is made with 15 working days ** or more notice
No cancellation charge applied Under extreme circumstances i.e. Ofsted, Bereavement, Hospitalisation and we ask that you inform us immediately
Full course fee applied When the cancellation is made within 0 – 14 working days of the start date of the course (event) and there is no take up from waiting list
Full course fee applied On return of the register where delegates did not attend and no notice for this was received

** Working days are defined as Monday to Friday excluding Bank Holidays

Payments

Please Quote your Invoice Reference on All Payments.

Please submit payment promptly in accordance with our payment methods.

Bacs or Bank transfer

Sort Code: 20-98-87               
Account Number: 33962148

This is the most reliable, simple and secure way to make a payment. Please reference the invoice number from your Remittance Advice. If you are paying more than one invoice, quote your customer number as your reference.

Automated Telephone Payments

Call 0300 456 2206. You will need your invoice number and debit or credit card details to hand. Your privacy and security is our prime concern and our payments system encrypts your personal information. Calls will be charged at the local call rate. If you have a calling plan which includes free local calls, then 0300 calls are also free and if you have a mobile contract, they are also included as part of any free minutes.

Internet Payment Facility

Pay your invoice online at any time using your debit or credit card. We accept Delta, JCB, Maestro, MasterCard, Solo, Switch, Visa Electron& Visa.

To make a payment online go to www.worcestershire.gov.uk and click on ‘Pay’. Go to the secure online payments site and Select Debtor Invoices. When making online payments you can add multiple invoice numbers by selecting " add to list". Your privacy and security online are our prime concern and our payments system encrypts your personal information.

See link below for more information on Are Online Payments Safe? http://www.worcestershire.gov.uk/info/20094/self_service_and_payments/513/are_online_payments_safe

VAT

Worcestershire Children First is a VAT registered entity. Therefore, VAT at the prevailing rate will be added to all invoices. This is in line with HMRC rules and is consistent with services you may currently be purchasing from other external parties. In most cases the input VAT can be claimed back. Please seek independent financial advice should you be unsure about your VAT status.

VAT Code Explanation
Code Description
S Standard Rated Output VAT
L Lower Rated Output VAT
LE Exempt from Output VAT
O Outside the scope of Output VAT
Z Zero Rated Output VAT

Queries

Please have your Account number and Invoice reference ready.

We are open Monday to Friday 8:30am - 5:00pm

Any enquiries regarding the invoiced service contact:

Training Tel: 01905 844420 / WorkforceSupport@worcschildrenfirst.org.uk

For enquiries regarding payment please contact: Phone: 01905 676497 Email: wccaccountsreceivable@liberata.com


To contact by letter: Worcestershire Children First, County Hall, Spetchley Road, Worcester WR5 2NP

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